Prompt Management - eigi.ai Documentation

Overview

Prompts are the foundation of your agent’s behavior. eigi.ai provides powerful prompt management tools including AI enhancement, version control, diff viewing, and instant rollback—giving you complete control over your agent’s evolution.

Prompt Editor

Rich Editing Experience

Create and refine prompts with our advanced editor:

Syntax Highlighting

Clear visual formatting for prompt sections and variables

Variable Insertion

Easily insert dynamic variables like customer name, order ID, etc.

Section Templates

Pre-built sections for Identity, Style, Tasks, and Error Handling

Character Count

Track prompt length to optimize for your LLM provider

AI Prompt Enhancement

Intelligent Optimization

Let AI help you create better prompts:

Write Your Draft

Create your initial prompt with your requirements

Request Enhancement

Click “Enhance with AI” to analyze and improve your prompt

Review Suggestions

See specific improvements for clarity, structure, and effectiveness

Apply Changes

Accept all suggestions or cherry-pick specific improvements

Enhancement Features

Feature	Description
Clarity Improvements	Rewrite ambiguous instructions for precision
Structure Optimization	Organize prompts into clear, logical sections
Best Practice Alignment	Apply proven prompting patterns
Voice Optimization	Adapt for natural spoken conversation
Edge Case Handling	Add instructions for error scenarios

Version Control

Complete History

Every prompt change is tracked automatically:

Never lose work. Every save creates a new version you can reference or restore at any time.

Version Features

Automatic Versioning

Every time you save a prompt, a new version is created with: - Timestamp of the change - Commit message describing what changed - Full snapshot of the prompt content

Commit Messages

Add descriptive messages to each version: - “Added error handling for invalid order numbers” - “Improved greeting for warmer tone” - “Updated business hours information”

Version Browser

Browse through all previous versions: - See version timeline - Preview any version - Compare versions side-by-side

Diff Viewer

Compare Changes

See exactly what changed between any two versions:

[Identity]
- You are a helpful customer service agent.
+ You are Sarah, a friendly and knowledgeable customer service specialist at TechCorp.

[Style]
- Be professional.
+ Maintain a warm, professional tone. Use the customer's name when appropriate.
+ Keep responses concise—this is a voice conversation.

[Task]
  1. Greet the customer
- 2. Ask how you can help
+ 2. Ask how you can help today
+ 3. If the issue cannot be resolved, offer to connect with a supervisor

Diff Features

Line-by-Line Comparison

See additions, deletions, and modifications highlighted clearly

Side-by-Side View

View old and new versions next to each other

Inline Changes

Highlight specific word changes within lines

Change Summary

Quick overview of total additions, deletions, and modifications

Rollback

Instant Restoration

Revert to any previous version with one click:

Open Version History

Access the version browser from your prompt editor

Select Version

Find the version you want to restore (use diff to compare)

Preview

Review the full prompt content before restoring

Restore

Click “Restore This Version” to revert instantly

Rollback Safety

Rolling back creates a new version, so you never lose the current state. You can always roll forward again if needed.

Action	Result
Restore Version	Creates new version with old content
Original Preserved	Current version saved in history
Immediate Effect	Agent uses restored prompt instantly
Audit Trail	Rollback noted in version history

Prompt Types

System Prompt

The main instructions that define your agent’s behavior:

[Identity]
You are Maya, a customer support specialist for CloudTech Solutions...

[Style]
- Warm and professional tone
- Concise responses suitable for voice
- Patient and empathetic...

[Tasks]
1. Greet the customer
2. Identify their issue
3. Resolve or escalate...

First Message

The opening message your agent speaks when a call begins:

Hi! Thanks for calling CloudTech Solutions. This is Maya. How can I help you today?

Analysis Prompt

Instructions for post-call analysis (see Call Analysis):

Analyze the conversation and extract:
- Customer sentiment (positive/neutral/negative)
- Issue category
- Resolution status
- Follow-up needed (yes/no)

Dynamic Variables

Using Variables in Prompts

Insert dynamic data that changes per conversation:

Variable	Description	Example
`{{customer_name}}`	Contact’s name from phonebook	”John Smith”
`{{order_id}}`	Order reference number	”ORD-12345”
`{{appointment_time}}`	Scheduled time	”2:30 PM”
`{{custom_field}}`	Any custom contact data	Your data

Example Usage

[Task]
Greet {{customer_name}} by name
Reference their order {{order_id}}
Confirm their appointment for {{appointment_time}}

Prompt Templates

Starting Points

Use templates for common scenarios:

Customer Support

Troubleshooting, FAQ handling, escalation paths

Sales Qualification

Lead scoring questions, objection handling

Appointment Booking

Availability checking, confirmation, rescheduling

Survey Collection

Question flow, rating scales, feedback capture

Best Practices

Prompt Structure

Use Clear Sections: Organize prompts into Identity, Style, Guidelines, Tasks, and Error Handling sections.

Be Specific: Vague instructions lead to inconsistent behavior. Be explicit about what you want.

Commit Often: Save versions frequently with descriptive messages for easy tracking.

Version Control

Meaningful Messages: Write commit messages that explain WHY you made changes, not just what changed.

Test Before Major Changes: Create a version, test thoroughly, then make significant edits.

Don’t make untested changes to production agents during peak hours. Use the sandbox first.

Troubleshooting

Agent not following instructions

Check for conflicting instructions in the prompt - Ensure instructions are explicit, not implied - Try the AI enhancement feature for clarity - Review the diff to see recent changes that might have caused issues

Lost a good version

Open version history and browse past versions - Use the diff viewer to find the version with the content you need - Restore that version or copy specific sections

Prompt too long

Focus on essential instructions only - Move detailed knowledge to the Assets/Knowledge Base - Use concise language while maintaining clarity

Getting Started

Platform Features

Configuration

​Overview

​Prompt Editor

​Rich Editing Experience

Syntax Highlighting

Variable Insertion

Section Templates

Character Count

​AI Prompt Enhancement

​Intelligent Optimization

​Enhancement Features

​Version Control

​Complete History

​Version Features

​Diff Viewer

​Compare Changes

​Diff Features

Line-by-Line Comparison

Side-by-Side View

Inline Changes

Change Summary

​Rollback

​Instant Restoration

​Rollback Safety

​Prompt Types

​System Prompt

​First Message

​Analysis Prompt

​Dynamic Variables

​Using Variables in Prompts

​Example Usage

​Prompt Templates

​Starting Points

Customer Support

Sales Qualification

Appointment Booking

Survey Collection

​Best Practices

​Prompt Structure

​Version Control

​Troubleshooting

Overview

Prompt Editor

Rich Editing Experience

AI Prompt Enhancement

Intelligent Optimization

Enhancement Features

Version Control

Complete History

Version Features

Diff Viewer

Compare Changes

Diff Features

Rollback

Instant Restoration

Rollback Safety

Prompt Types

System Prompt

First Message

Analysis Prompt

Dynamic Variables

Using Variables in Prompts

Example Usage

Prompt Templates

Starting Points

Best Practices

Prompt Structure

Version Control

Troubleshooting