Call Analysis

Analyze this customer service conversation and extract:

1. Customer Sentiment: Determine if the customer's overall sentiment
   was positive, neutral, or negative based on their tone and words.

2. Issue Category: Identify the main reason for the call
   (billing, technical, general inquiry, complaint, etc.)

3. Resolution: Did the agent successfully resolve the customer's issue?
   Answer true or false.

4. Satisfaction Score: If the customer expressed satisfaction or
   gave a rating, capture it on a 1-10 scale. Otherwise, estimate
   based on the conversation tone.

5. Follow-up Needed: Based on the conversation, does this customer
   need any follow-up action? Answer true or false.

6. Summary: Provide a 2-3 sentence summary of the call.

Agent: "May I have your email address for the confirmation?"
Customer: "Sure, it's john.smith@email.com"
Agent: "And what date works best for you?"
Customer: "How about next Tuesday at 2pm?"

{
  "email": "john.smith@email.com",
  "preferred_date": "Tuesday",
  "preferred_time": "2:00 PM"
}