Overview
The eigi.ai Agent Builder empowers you to create intelligent voice agents without writing a single line of code. Design, configure, and deploy agents through an intuitive visual interface.Creating an Agent
Quick Start
1
Name Your Agent
Give your agent a name and description that reflects its purpose
2
Choose Providers
Select your preferred LLM, voice, and speech recognition providers
3
Configure Prompts
Define your agent’s personality, instructions, and conversation flow
4
Add Tools
Connect external APIs and services your agent needs
5
Test & Deploy
Test in sandbox mode, then go live
Agent Configuration Tabs
Each agent has multiple configuration sections:| Tab | Purpose |
|---|---|
| Main | Basic info, visibility, phone number assignment |
| Basics | Provider selection (LLM, TTS, STT) |
| Skills | System prompt and first message |
| Voice | Voice profile and speech settings |
| Video | Video avatar configuration |
| Analysis | Post-call analysis settings |
| Widget | Web widget customization |
| Assets | Knowledge base and files |
AI-Assisted Creation
Agent Templates
Start faster with pre-built templates:Customer Support
Handle inquiries, troubleshoot issues, and escalate when needed
Sales & Lead Qualification
Qualify leads, answer product questions, schedule demos
Appointment Scheduling
Book, reschedule, and cancel appointments with calendar integration
Survey & Feedback
Conduct surveys and gather customer feedback
AI-Powered Setup
Describe what you need, and our AI helps create the agent:- Natural Language Input: Tell us what your agent should do
- Smart Configuration: AI suggests optimal provider combinations
- Prompt Generation: Get a starting prompt based on your description
- Refinement Suggestions: Improve your setup with AI recommendations
Provider Selection
Modular Architecture
Mix and match providers to create your ideal agent:Language Model (LLM)
Language Model (LLM)
Choose the AI brain for your agent: - OpenAI (GPT-4o, GPT-4o Mini) -
Anthropic (Claude 3.5 Sonnet, Claude 3 Opus) - Google (Gemini 2.0,
Gemini 1.5 Pro) - Groq (LLaMA 3, Mixtral)
Text-to-Speech (TTS)
Text-to-Speech (TTS)
Select your agent’s voice: - ElevenLabs - Premium quality with voice
cloning - Cartesia - Low-latency for real-time conversations -
Sarvam - Indian language specialist - OpenAI - Reliable, integrated
solution
Speech-to-Text (STT)
Speech-to-Text (STT)
Choose how your agent listens: - Deepgram - Industry-leading accuracy -
Azure Speech - Enterprise features
Agent Types
Inbound vs Outbound
Inbound Agents
Receive calls from customers on assigned phone numbers. Perfect for: -
Customer support lines - Information hotlines - Booking systems
Outbound Agents
Make calls to customers proactively. Ideal for: - Sales outreach -
Appointment reminders - Survey campaigns
Visibility Settings
Control who can access your agent:| Setting | Description |
|---|---|
| Private | Only you and your team can use the agent |
| Public | Agent is discoverable in the marketplace |
Agent Categories
Organize agents by use case:- Customer Service
- Sales & Marketing
- Healthcare
- Finance
- Education
- Real Estate
- Hospitality
- And more…
Testing Your Agent
Sandbox Environment
Before going live, test thoroughly:- Voice Testing: Have real conversations with your agent
- Transcript Review: Check conversation flow and responses
- Tool Validation: Verify API integrations work correctly
- Edge Cases: Test unusual scenarios and error handling