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Overview

Stay informed about what happens in your voice AI system. eigi.ai notifications ensure the right people get the right information at the right time.

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Notification Types

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Post-Call Notifications

Receive updates after every call completes:

Call Summary

AI-generated summary of the conversation

Extracted Data

Structured information extracted from the call

Lead Alerts

Immediate notification for qualified leads

Escalation Alerts

Urgent issues requiring human attention

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Notification Channels

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Where to Receive Notifications

ChannelUse CaseContent
EmailDetailed reportsFull summary, transcript, extracted data
WebhookSystem integrationJSON payload for your backend
SlackTeam alertsQuick summaries and action items
SMSUrgent alertsCritical notifications

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Email Notifications

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Configuration

Set up email notifications for your team:
1

Add Recipients

Specify email addresses for notifications
2

Choose Events

Select which events trigger emails
3

Customize Content

Define what information to include
4

Set Frequency

Real-time or digest summaries

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Email Content

Includes: - Call duration and outcome - AI-generated summary - Key points discussed - Next action items - Link to full transcript
Includes: - Lead information extracted - Interest level assessment - Contact details captured - Best time to follow up - Urgency indicator
Includes: - Total calls handled - Key metrics and trends - Notable conversations - Pending follow-ups - Performance insights

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Webhook Notifications

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Real-Time Integration

Send data to your systems automatically: 
{
  "event": "call.completed",
  "timestamp": "2025-12-05T10:30:00Z",
  "call": {
    "id": "call_abc123",
    "duration": 245,
    "outcome": "success",
    "agent_name": "Sarah"
  },
  "analysis": {
    "summary": "Customer inquired about product pricing...",
    "sentiment": "positive",
    "intent": "purchase_inquiry"
  },
  "extracted_data": {
    "email": "customer@example.com",
    "product_interest": "Enterprise Plan",
    "budget_range": "$5000-$10000"
  }
}

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Webhook Configuration

SettingDescription
URLYour endpoint to receive notifications
EventsWhich events trigger the webhook
HeadersAuthentication and custom headers
Retry PolicyRetry failed deliveries

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Security

Signature Verification

Verify webhook authenticity with HMAC signatures

HTTPS Required

All webhooks sent over secure connections

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Slack Integration

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Team Notifications

Keep your team updated in Slack:
1

Connect Slack

Authorize eigi.ai to send messages
2

Choose Channel

Select where notifications appear
3

Configure Alerts

Set up which events to notify

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Notification Format

🔔 New Call Completed

Agent: Sarah (Sales)
Duration: 4 min 5 sec
Outcome: ✅ Lead Captured

📝 Summary:
Prospect interested in Enterprise plan.
Budget approved for Q1. Requested demo call.

📊 Extracted:
• Company: Acme Corp
• Contact: John Smith
• Email: john@acme.com
• Interest: High

[View Full Recording] [Schedule Follow-up]

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Notification Triggers

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When to Send Notifications

Configure notifications based on events:
TriggerDescriptionRecommended Channel
Call CompletedEvery call that finishesWebhook
Lead CapturedHigh-quality lead identifiedSlack, Email
Escalation NeededIssue requires human helpSlack, SMS
Appointment BookedMeeting scheduled successfullyEmail, Webhook
Payment FailedTransaction unsuccessfulWebhook
Negative SentimentUnhappy customer detectedSlack

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Conditional Notifications

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Smart Filtering

Only notify when conditions are met: High-Value Leads Only 
IF lead_score > 80 AND product_interest = "Enterprise" THEN
send_slack_alert to #sales-leads
Urgent Issues Only 
IF sentiment = "negative" AND escalation_requested = true THEN
send_email to support_manager@company.com
Business Hours Only 
IF current_time BETWEEN 9:00 AND 18:00 THEN send_slack_alert ELSE
queue_for_digest

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Digest Notifications

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Scheduled Summaries

Instead of real-time alerts, receive periodic summaries:
FrequencyContent
DailyAll calls from the day, trends, highlights
WeeklyPerformance summary, top conversations
MonthlyComprehensive analytics report

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Digest Configuration

1

Choose Frequency

Daily, weekly, or monthly digests
2

Set Delivery Time

When to receive the digest
3

Select Content

What to include in the summary
4

Add Recipients

Who receives the digest

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Notification Templates

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Customizing Messages

Create templates for consistent formatting: 
Subject: New Lead from {{agent_name}} - {{lead_name}}

Hi Team,

A new lead was captured today:

Name: {{lead_name}}
Company: {{lead_company}}
Interest: {{product_interest}}
Score: {{lead_score}}/100

Summary: {{call_summary}}

Best,
eigi.ai Notifications

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Available Variables

VariableDescription
{{call_id}}Unique call identifier
{{agent_name}}Agent that handled the call
{{caller_number}}Phone number of caller
{{duration}}Call duration in seconds
{{summary}}AI-generated summary
{{extracted.*}}Any extracted field

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Notification Management

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Viewing History

Track all sent notifications:
  • Filter by date, type, channel
  • See delivery status
  • View notification content
  • Retry failed deliveries

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Rate Limiting

Notifications are rate-limited to prevent spam. High-volume events are automatically batched.
ChannelRate Limit
Email100/hour per recipient
Webhook1000/hour per endpoint
Slack60/minute per channel
SMS10/hour per number

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Best Practices

Don’t Over-Notify: Configure filters to avoid alert fatigue. Focus on actionable events.
Use Appropriate Channels: Urgent issues → SMS/Slack. Detailed reports → Email. System integration → Webhooks.
Test Your Webhooks: Verify your endpoints handle payloads correctly before going live.
Ensure notification recipients have appropriate access to the information being shared.

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Troubleshooting

  • Check spam/junk folders for emails - Verify email addresses are correct - Confirm notification triggers are configured - Check webhook endpoint is reachable
  • Verify endpoint URL is correct and HTTPS - Check your server logs for errors
  • Ensure endpoint returns 2xx response quickly - Verify authentication headers are correct
  • Add condition filters to reduce volume - Switch to digest mode for non-urgent events - Adjust trigger thresholds (e.g., higher lead score)