Notifications - eigi.ai Documentation

Overview

Stay informed about what happens in your voice AI system. eigi.ai notifications ensure the right people get the right information at the right time.

Notification Types

Post-Call Notifications

Receive updates after every call completes:

Call Summary

AI-generated summary of the conversation

Extracted Data

Structured information extracted from the call

Lead Alerts

Immediate notification for qualified leads

Escalation Alerts

Urgent issues requiring human attention

Notification Channels

Where to Receive Notifications

Channel	Use Case	Content
Email	Detailed reports	Full summary, transcript, extracted data
Webhook	System integration	JSON payload for your backend
Slack	Team alerts	Quick summaries and action items
SMS	Urgent alerts	Critical notifications

Email Notifications

Configuration

Set up email notifications for your team:

Add Recipients

Specify email addresses for notifications

Choose Events

Select which events trigger emails

Customize Content

Define what information to include

Set Frequency

Real-time or digest summaries

Email Content

Call Summary Email

Includes: - Call duration and outcome - AI-generated summary - Key points discussed - Next action items - Link to full transcript

Lead Notification Email

Includes: - Lead information extracted - Interest level assessment - Contact details captured - Best time to follow up - Urgency indicator

Daily Digest Email

Includes: - Total calls handled - Key metrics and trends - Notable conversations - Pending follow-ups - Performance insights

Webhook Notifications

Real-Time Integration

Send data to your systems automatically:

{
  "event": "call.completed",
  "timestamp": "2025-12-05T10:30:00Z",
  "call": {
    "id": "call_abc123",
    "duration": 245,
    "outcome": "success",
    "agent_name": "Sarah"
  },
  "analysis": {
    "summary": "Customer inquired about product pricing...",
    "sentiment": "positive",
    "intent": "purchase_inquiry"
  },
  "extracted_data": {
    "email": "customer@example.com",
    "product_interest": "Enterprise Plan",
    "budget_range": "$5000-$10000"
  }
}

Webhook Configuration

Setting	Description
URL	Your endpoint to receive notifications
Events	Which events trigger the webhook
Headers	Authentication and custom headers
Retry Policy	Retry failed deliveries

Security

Signature Verification

Verify webhook authenticity with HMAC signatures

HTTPS Required

All webhooks sent over secure connections

Slack Integration

Team Notifications

Keep your team updated in Slack:

Connect Slack

Authorize eigi.ai to send messages

Choose Channel

Select where notifications appear

Configure Alerts

Set up which events to notify

Notification Format

🔔 New Call Completed

Agent: Sarah (Sales)
Duration: 4 min 5 sec
Outcome: ✅ Lead Captured

📝 Summary:
Prospect interested in Enterprise plan.
Budget approved for Q1. Requested demo call.

📊 Extracted:
• Company: Acme Corp
• Contact: John Smith
• Email: john@acme.com
• Interest: High

[View Full Recording] [Schedule Follow-up]

Notification Triggers

When to Send Notifications

Configure notifications based on events:

Trigger	Description	Recommended Channel
Call Completed	Every call that finishes	Webhook
Lead Captured	High-quality lead identified	Slack, Email
Escalation Needed	Issue requires human help	Slack, SMS
Appointment Booked	Meeting scheduled successfully	Email, Webhook
Payment Failed	Transaction unsuccessful	Webhook
Negative Sentiment	Unhappy customer detected	Slack

Conditional Notifications

Smart Filtering

Only notify when conditions are met: High-Value Leads Only

IF lead_score > 80 AND product_interest = "Enterprise" THEN
send_slack_alert to #sales-leads

Urgent Issues Only

IF sentiment = "negative" AND escalation_requested = true THEN
send_email to support_manager@company.com

Business Hours Only

IF current_time BETWEEN 9:00 AND 18:00 THEN send_slack_alert ELSE
queue_for_digest

Digest Notifications

Scheduled Summaries

Instead of real-time alerts, receive periodic summaries:

Frequency	Content
Daily	All calls from the day, trends, highlights
Weekly	Performance summary, top conversations
Monthly	Comprehensive analytics report

Digest Configuration

Choose Frequency

Daily, weekly, or monthly digests

Set Delivery Time

When to receive the digest

Select Content

What to include in the summary

Add Recipients

Who receives the digest

Notification Templates

Customizing Messages

Create templates for consistent formatting:

Subject: New Lead from {{agent_name}} - {{lead_name}}

Hi Team,

A new lead was captured today:

Name: {{lead_name}}
Company: {{lead_company}}
Interest: {{product_interest}}
Score: {{lead_score}}/100

Summary: {{call_summary}}

Best,
eigi.ai Notifications

Available Variables

Variable	Description
`{{call_id}}`	Unique call identifier
`{{agent_name}}`	Agent that handled the call
`{{caller_number}}`	Phone number of caller
`{{duration}}`	Call duration in seconds
`{{summary}}`	AI-generated summary
`{{extracted.*}}`	Any extracted field

Notification Management

Viewing History

Track all sent notifications:

Filter by date, type, channel
See delivery status
View notification content
Retry failed deliveries

Rate Limiting

Notifications are rate-limited to prevent spam. High-volume events are automatically batched.

Channel	Rate Limit
Email	100/hour per recipient
Webhook	1000/hour per endpoint
Slack	60/minute per channel
SMS	10/hour per number

Best Practices

Don’t Over-Notify: Configure filters to avoid alert fatigue. Focus on actionable events.

Use Appropriate Channels: Urgent issues → SMS/Slack. Detailed reports → Email. System integration → Webhooks.

Test Your Webhooks: Verify your endpoints handle payloads correctly before going live.

Ensure notification recipients have appropriate access to the information being shared.

Troubleshooting

Not receiving notifications

Check spam/junk folders for emails - Verify email addresses are correct - Confirm notification triggers are configured - Check webhook endpoint is reachable

Webhook failures

Verify endpoint URL is correct and HTTPS - Check your server logs for errors
Ensure endpoint returns 2xx response quickly - Verify authentication headers are correct

Too many notifications

Add condition filters to reduce volume - Switch to digest mode for non-urgent events - Adjust trigger thresholds (e.g., higher lead score)

​Overview

​Notification Types

​Post-Call Notifications

Call Summary

Extracted Data

Lead Alerts

Escalation Alerts

​Notification Channels

​Where to Receive Notifications

​Email Notifications

​Configuration

​Email Content

​Webhook Notifications

​Real-Time Integration

​Webhook Configuration

​Security

Signature Verification

HTTPS Required

​Slack Integration

​Team Notifications

​Notification Format

​Notification Triggers

​When to Send Notifications

​Conditional Notifications

​Smart Filtering

​Digest Notifications

​Scheduled Summaries

​Digest Configuration

​Notification Templates

​Customizing Messages

​Available Variables

​Notification Management

​Viewing History

​Rate Limiting

​Best Practices

​Troubleshooting

Overview

Notification Types

Post-Call Notifications

Notification Channels

Where to Receive Notifications

Email Notifications

Configuration

Email Content

Webhook Notifications

Real-Time Integration

Webhook Configuration

Security

Slack Integration

Team Notifications

Notification Format

Notification Triggers

When to Send Notifications

Conditional Notifications

Smart Filtering

Digest Notifications

Scheduled Summaries

Digest Configuration

Notification Templates

Customizing Messages

Available Variables

Notification Management

Viewing History

Rate Limiting

Best Practices

Troubleshooting