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Overview

eigi.ai provides comprehensive call management capabilities—from receiving inbound customer calls to running large-scale outbound campaigns and scheduling automated follow-ups.

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Outbound Calls

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Single Calls

Make individual calls directly from the dashboard:
1

Select Agent

Choose the agent you want to use for the call
2

Enter Number

Input the phone number to call (with country code)
3

Add Context

Optionally provide variables like customer name
4

Initiate Call

Click “Call” to start the conversation

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Bulk Campaigns

Run automated calling campaigns at scale:

CSV Upload

Import contact lists with phone numbers and custom data

Phonebook Selection

Choose contacts from your existing phonebook

Progress Tracking

Monitor campaign progress in real-time

Result Export

Export results with outcomes and analysis

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Campaign Settings

SettingDescription
ConcurrencyHow many simultaneous calls to make
Retry LogicRules for retrying unanswered calls
Time WindowsHours during which calls can be placed
ThrottlingPace calls to match your capacity

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Inbound Calls

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Phone Number Assignment

Receive calls on dedicated phone numbers:
Purchase phone numbers directly through eigi.ai: - Local numbers in 190+ countries - Toll-free numbers - Short codes (where available)
Assign numbers to specific agents: - One number per agent for simple routing
  • Multiple numbers to one agent - IVR routing (coming soon)
Configure outbound caller ID display: - Use assigned number - Custom caller ID (where permitted)

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Scheduled Calls

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One-Time Scheduling

Schedule calls for specific times:
1

Select Contact

Choose who to call from phonebook or enter number
2

Pick Date & Time

Select when the call should be placed
3

Set Time Zone

Specify the recipient’s time zone
4

Confirm

Schedule is created and call will trigger automatically

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Recurring Schedules

Set up automated recurring calls:
FrequencyExample Use Case
DailyMorning check-ins, daily reminders
WeeklyWeekly follow-ups, status calls
MonthlyMonthly reviews, billing reminders
CustomEvery 3 days, specific weekdays

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Smart Features

Time Zone Aware

Schedule in recipient’s local time—never call at 3 AM

Smart Retry

Automatically retry if call isn’t answered

Business Hours

Respect business hours and skip holidays

Conflict Detection

Warn about scheduling conflicts or overload

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Call History

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Complete Records

Every call is logged with full details:
  • Phone number and contact name - Call duration and timestamps - Agent used
  • Call direction (inbound/outbound) - Outcome status
  • Full conversation transcript - Speaker identification - Timestamps for each message - Searchable content
  • Audio playback (if recording enabled) - Synchronized with transcript - Download option
  • Extracted data fields - Sentiment analysis - Summary - Custom schema results

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Search & Filter

Find specific calls quickly:
FilterOptions
Date RangeToday, last 7 days, custom range
AgentFilter by specific agent
DirectionInbound, outbound, or all
OutcomeCompleted, failed, no answer
DurationMinimum/maximum length

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Call Outcomes

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Status Tracking

Every call is tagged with an outcome:
StatusDescription
CompletedCall connected and conversation occurred
No AnswerRecipient didn’t pick up
BusyLine was busy
FailedTechnical failure
VoicemailLeft or encountered voicemail
TransferredCall was transferred to human

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Outcome Actions

Configure automatic actions based on outcomes:
  • No Answer: Schedule retry in 2 hours
  • Completed + Interested: Add to sales follow-up list
  • Failed: Alert technical team

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Real-Time Monitoring

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Live Dashboard

Watch calls as they happen:

Active Calls

See all currently active conversations

Live Transcript

Read conversation in real-time

Queue Status

Monitor pending and queued calls

Health Metrics

Track success rates and performance

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API Integration

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Programmatic Control

Trigger calls from your applications: 
# Initiate an outbound call via API
curl -X POST https://prod.eigi.ai/v1/calls/outbound \
  -H "X-API-Key: your_api_key" \
  -H "Content-Type: application/json" \
  -d '{
    "agent_id": "your_agent_id",
    "phone_number": "+14155551234",
    "variables": {
      "customer_name": "John Smith",
      "order_id": "ORD-12345"
    }
  }'

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Webhook Notifications

Receive real-time updates:
  • Call started
  • Call answered
  • Call ended
  • Analysis completed

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Best Practices

Respect Time Zones: Always schedule calls during appropriate hours for the recipient.
Monitor Campaigns: Watch bulk campaigns closely, especially when starting out.
Use Variables: Personalize calls with contact data for better engagement.
Ensure compliance with local calling regulations (TCPA, DNC lists, etc.) before running outbound campaigns.

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Troubleshooting

  • Verify phone number format includes country code - Check agent has a phone number assigned - Ensure telephony provider is configured
  • Verify the schedule is active (not paused) - Check time zone settings - Review call logs for any errors
  • Check your agent’s voice provider settings - Ensure stable network connection - Review STT/TTS provider status