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The eigi.ai Vision

eigi.ai represents a new paradigm in communication—a digital tribe where AI and humans connect seamlessly. Our platform bridges the gap between people and intelligent digital voice agents, enabling natural conversations that feel genuinely human. Think of eigi.ai as your gateway to building digital entities that can:
  • Engage in natural, flowing conversations
  • Understand context and intent
  • Perform actions on your behalf
  • Connect with your existing systems and workflows

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Platform Concepts

An overview of the key components that make up eigi.ai voice agents and how they work together to create intelligent, human-like conversations.

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Voice Agent Architecture

Every eigi.ai voice agent follows a sophisticated pipeline designed for natural, real-time conversations:
1

Input Medium

The input method determines how users interact with your agent: - Voice: Via phone call or embedded web widget (microphone input) - Text: Chat-based interaction through the widget - Video: Visual conversations with digital avatars
2

Speech Recognition

Converts spoken input into text for processing. Our platform uses advanced speech-to-text technology to accurately transcribe user speech in real-time, supporting multiple languages and accents.
3

Intelligence Layer

The brain of your agent. This layer: - Interprets user intent - Maintains conversation context - Generates relevant, dynamic responses - Triggers actions and tools when needed
4

Voice Synthesis

Transforms the agent’s text response into natural-sounding speech. Choose from multiple voice profiles, including custom cloned voices that match your brand identity.
5

Output Delivery

Delivers responses back to the user through: - Voice: Real-time audio playback - Chat: Text messages in the widget - Video: Synchronized with digital avatars

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Core Components

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Agents

An Agent is your AI-powered digital representative. Each agent is configured with:

Personality & Prompts

Define how your agent speaks, its tone, and conversation style

Voice Profile

Choose or clone a voice that represents your brand

Tools & Actions

Connect external APIs and enable your agent to take actions

Knowledge Base

Provide context and information for your agent to reference

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Projects

Projects help you organize multiple agents under a single umbrella. Use projects to:
  • Group agents by department (Sales, Support, Marketing)
  • Manage different client implementations
  • Separate development and production environments

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Conversations

A Conversation represents a single interaction session between a user and your agent. Each conversation captures:
  • Full transcript of the dialogue
  • Duration and timestamps
  • Sentiment analysis
  • Any actions or tools triggered

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Communication Channels

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Phone Calls

Connect your agents to phone numbers for:

Inbound Calls

Receive calls from customers on dedicated phone numbers. Your agent handles inquiries 24/7.

Outbound Calls

Initiate calls to customers for follow-ups, reminders, surveys, and outreach campaigns.

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Web Widget

Embed a voice-enabled chat widget directly on your website:
  • One-click voice conversations
  • Text chat support
  • Screen sharing capabilities
  • Fully customizable appearance

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Video Calls

Create immersive experiences with digital avatars:
  • Human-like video representations
  • Synchronized lip movements
  • Professional appearance options

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Post-Conversation Capabilities

eigi.ai agents can perform intelligent actions after conversations end:
Automatically generate concise summaries of every conversation for easy review and CRM integration.
Extract structured data such as customer names, appointment times, product interests, and more.
Trigger workflows, update databases, send notifications, or invoke external APIs based on conversation outcomes.
Track conversation metrics, sentiment trends, and agent performance over time.

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Key Terminology

TermDefinition
AgentAn AI-powered voice assistant configured for specific tasks
ConversationA single interaction session between a user and an agent
WidgetEmbeddable component for adding voice AI to websites
Voice ProfileThe speaking voice assigned to an agent
ToolExternal API or action an agent can trigger during conversation
PromptInstructions that define agent behavior and personality
AvatarVisual representation of an agent for video interactions
These components work together seamlessly, and you can configure every aspect through the eigi.ai dashboard without writing any code.