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Overview

Video avatars transform your AI agents from voices into visual entities. Create face-to-face interactions that feel personal and engaging, perfect for scenarios where visual presence enhances the experience.
Video avatars add a human-like visual element to your AI conversations, creating more engaging and memorable interactions.

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What Are Video Avatars?

Video avatars are AI-generated visual representations that:
  • Speak in sync with your agent’s voice responses
  • Show natural expressions and lip movements
  • Create presence for video-first experiences
  • Represent your brand with professional appearances

Lifelike Appearance

Realistic digital humans with natural movements and expressions

Perfect Lip Sync

Synchronized lip movements that match spoken content precisely

Consistent Availability

Always-on presence without scheduling constraints

Scalable Interactions

Engage thousands of users simultaneously with the same avatar

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Avatar Library

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Pre-Built Avatars

Choose from a diverse selection of professional avatars:
CategoryDescription
Business ProfessionalSuited, polished appearances for corporate contexts
Casual FriendlyApproachable looks for consumer-facing applications
Industry SpecificHealthcare, finance, hospitality, and more
Diverse RepresentationVarious ages, ethnicities, and styles

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Selecting an Avatar

Consider these factors when choosing:
Choose an avatar that reflects your brand personality. A tech startup might prefer a modern, casual look while a law firm may want a more traditional appearance.
Select an avatar your target audience will relate to. Age, style, and demeanor should resonate with who you’re trying to reach.
Match the avatar to the interaction type. Customer support might benefit from warm, approachable avatars; sales might need confident, professional ones.

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Custom Avatars

Create personalized video avatars unique to your brand.

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Creating a Custom Avatar

1

Record Training Video

Capture video footage following our guidelines
2

Submit for Processing

Upload your video through the dashboard
3

Avatar Generation

AI processes the video to create your custom avatar
4

Review & Deploy

Preview your avatar and assign it to agents

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Recording Guidelines

For best results when creating custom avatars:
Lighting: Use soft, even lighting on the face. Avoid harsh shadows or backlighting.
Background: Use a clean, neutral background. Solid colors work best.
Framing: Position the subject from chest up, centered in frame.
Movement: Include natural head movements and expressions during recording.

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Integration

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Enabling Video Avatars

Configure video avatars in your agent settings:
  1. Navigate to your agent in the dashboard
  2. Select the Video tab
  3. Choose an avatar from the library or upload custom
  4. Configure display settings
  5. Save and deploy

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Display Options

Control how the avatar appears:
SettingOptions
SizeSmall, medium, large, or full-screen
PositionCorner overlay, side panel, or centered
BackgroundDefault, custom color, or transparent
VisibilityAlways visible, on speaking, or toggle

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Use Cases

Virtual Receptionist

Greet visitors on your website with a friendly face that can answer questions and direct inquiries

Training & Onboarding

Create engaging training experiences with a consistent virtual instructor

Sales Presentations

Deliver personalized sales pitches with a professional avatar representative

Customer Support

Add a personal touch to support interactions with face-to-face assistance

Healthcare Communications

Provide patient information with a calming, trustworthy virtual presence

Financial Services

Explain complex topics with a professional advisor avatar

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Video Features

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Screen Sharing

During video sessions, enable screen sharing for:
  • Product demonstrations
  • Technical support walkthroughs
  • Document review sessions
  • Training scenarios

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Camera Integration

Allow users to enable their camera for:
  • Two-way video conversations
  • Verification purposes
  • Enhanced engagement

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Best Practices

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Avatar Selection

Test with users: Get feedback from your target audience before committing to an avatar.
Consider context: The same avatar may work for some use cases but not others within your organization.

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Conversation Design

Account for visual cues: Users expect facial expressions to match the tone of speech.
Pace appropriately: Video interactions benefit from slightly slower pacing to allow visual processing.

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Technical Considerations

Video avatars require more bandwidth than voice-only interactions. Ensure your users have adequate internet connectivity.

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Performance & Quality

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Optimizing Video Quality

For the best experience:
  • Recommend users have stable internet connections
  • Provide fallback to voice-only mode for poor connections
  • Use adaptive quality settings when available

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Latency Considerations

Video synthesis adds minimal latency to conversations:
  • Avatar response begins as voice synthesis starts
  • Lip sync is computed in real-time
  • Total added delay is typically imperceptible

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Troubleshooting

  • Check that video is enabled in agent settings - Verify browser supports video playback - Ensure stable internet connection - Check for ad blockers or security software interference
  • This may occur with poor network conditions - Try refreshing the session - Consider switching to a lower quality setting
  • Check internet connection speed - Close other bandwidth-intensive applications - Try a different browser - Consider time of day and server load

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Privacy & Compliance

When using custom avatars based on real people, ensure you have proper consent and legal rights.
  • Obtain written consent for likeness usage
  • Comply with regional data protection regulations
  • Disclose AI avatar usage where required
  • Maintain records of consent and authorization